About Jahan

  1. About Jahan Jewellery, this Website and these Legal Policies
    • The brand Jahan Jewellery (also known as “Jahan Genève”, “Jahan”) is held by the company Swissgem SA, located at Rue du Rhône 23, 1204 Geneva, Switzerland.
    • In the below Terms of Use, Privacy Policy and Terms of Sale (collectively the “Legal Policies” or “Policies”), we use the term Jahan (as well as “We”, “Us” and “Our”) to refer to the brand Jahan, Swissgem SA and its affiliates.
    • The website https://jahan.ch (the “Website”) and mobile applications related to Jahan (together the “Platforms”) are owned and operated by Jahan.
    • Please read these Legal Policies carefully before using the Platforms.
    • By using the Platforms, you (“You”, the “User”) guarantee that You have the legal capacity to accept and be bound by these Policies and signify your consent and agreement to these Policies, which are applicable regardless of the means or medium you (“You”, the “User”) use to access the Platforms. If You do not accept these Policies, You are not authorized to use the Platforms.

Updates

  1. Updates to these legal policies
    • We may make changes to these Legal Policies at any time. Please check them regularly to stay informed of any updates. The latest version of these Policies will always be available on the Platforms. Any new version of these Policies will take effect and govern your use of the Platforms and your relationship with us immediately upon its publication.
    • Any changes made to the Terms and Conditions of Sale after you have placed an order will not affect that order or your relationship with us, unless required by applicable law.
    • By continuing to use the Platforms, you agree to be bound by the provisions of such updates and modifications.

Terms of Use

  1. Use of the Platforms and Platform Documents
    • Jahan has created its various Platforms, including this Website, to provide information about its company and its products for your personal use and to allow you to contact Jahan.
    • Although considerable effort has been made to ensure that the visual representations of Jahan products displayed on the Platforms are representative of the color, design, style, etc. of the original products, slight variations, distortions and/or differences may appear with respect to the original product. This may be due for reasons that may include, but are not limited to, technical problems such as the configuration of your browser, monitor, computer or mobile device. Consequently, Jahan cannot be held responsible for apparent differences between the images of the products represented on the Platforms and the original products. We strongly advise you to visit one of our stores before making a purchase online.
    • Unless otherwise indicated, you must consider that everything you see or read on the Platforms, including but not limited to Jahan creations or products, images, photos, including any person represented in the photos, illustrations, icons, texts, video clips, music, written documents or other, (hereafter referred to as a “Jahan Document“) belongs to Jahan and is protected by law, including any law protecting copyrights, designs and trademarks, as well as under the provisions of international treaties and national laws around the world.
    • You may download a computer copy or print a copy of the Jahan Documents made available to you via the Platforms solely for your personal use and for private or domestic and non-commercial purposes, provided that the ownership notices, in particular the intellectual property notices, including but not limited to copyright©, commercial trademarks™, are kept intact and are not deleted or modified.
    • Actions that are strictly forbidden include, but are not limited to, the following: to sell, reproduce, distribute, communicate, modify, display, publicly perform, report or otherwise create derivative or second-hand works based on any Jahan Document or to use said Jahan Document in any manner whatsoever for public or commercial purposes. In addition, a Jahan Document may not be displayed or communicated on any other platform, in a networked computer environment or on any other digital platform, for any purpose whatsoever without the prior consent of Jahan.
    • In the event of a breach of any of these Terms of Use, your authorization to use a Jahan Document shall automatically terminate and all copies made of such Jahan Document shall be immediately destroyed. Any unauthorized use of a Jahan Document may violate copyright laws, trademark laws, laws on confidentiality and publicity, as well as regulations and statutes relating to communications.
  2. Your submissions and unsolicited communications
    • This section deals with communications sent to Jahan. It does not concern the communication of personal information to Jahan in relation to customer requests, the use of services or the purchase of products by telephone or through the Platforms, which are governed by the Privacy Policy.
    • Any unsolicited communication or material you transmit to Jahan via the Platforms or through social media, email or otherwise, including but not limited to data, questions or answers, comments, suggestions or the like, will be treated as non-confidential and non-proprietary by Jahan. By sending communications to Jahan, you automatically grant Jahan a worldwide, royalty-free, perpetual, irrevocable and non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform and display such communications, alone or as part of other works, in any form, media or technology now known or hereafter developed, and the right to assign such rights to any person. All information you transmit may be used by Jahan and its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products based on such information.
    • In addition, Jahan enjoys a worldwide reputation for both the design and manufacture of high-quality luxury goods. To this end, it has its own creative sources, including teams of highly skilled designers who design and perfect Jahan’s creations. As a result, Jahan cannot agree or accept to be the recipient of unsolicited proposals for collaboration. Indeed, it is conceivable that Jahan is already working on similar ideas and/or creations.
  3. Limitations of Liability
    • This section applies to Platforms and not to products that can be sold online or by phone through one of our local or regional markets.
    • Jahan strives to ensure that the information provided is accurate and complete. However, Jahan does not provide any guarantee, implicitly or explicitly, with respect to the Website or the Platforms, including, but not limited to, whether any Jahan Document is accurate, exhaustive or reliable, or that the use of said Jahan Document will not infringe the rights of third parties.
    • Jahan does not guarantee that the functional and/or technical aspects of the Platforms or any Jahan Documents are free of errors or that the Platforms, Jahan Documents or the servers that make them available are free of viruses or other harmful components. If the use of the Platforms or any Jahan Documents results in the need to repair or replace goods, materials, equipment, data or other elements, Jahan will not be responsible for these costs. Without limiting the foregoing, all materials provided to you on the Platforms are provided to you “AS IS” AND “AS AVAILABLE” AND, EXCEPT AS PROVIDED BY IMPERATIVE LEGAL PROVISIONS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, COMMERCIAL VALUE, SATISFACTORY QUALITY, FITNESS FOR A SPECIFIC PURPOSE, REASONABLE CARE AND SKILL OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. Jahan and its suppliers make no warranty regarding any Document, software, text, download, graphic element or link from Jahan, nor any warranty as to the results expected from using the Platforms.
    • Unless mandatory legal provisions to the contrary exist, Jahan shall not be held liable for any direct or indirect damages, of any nature, cause, origin or consequence whatsoever, resulting from the use of the information available on the Platforms or in connection with the use of said information, or held liable for any loss of use, business interruption, loss of profits or data, regardless of the form of action, even if Jahan has been advised of the possibility of such damages.
  4. Trademark notice
    • In general, all trademarks, logos and service marks (collectively the “Trademarks“) that appear on the Platforms are registered, unregistered or otherwise protected Trademarks of Jahan or are used under license to Jahan by third parties. The other Trademarks are proprietary marks and have been registered by their respective owners. Nothing contained on the Platforms should be construed as granting, implicitly or explicitly, any license or right to use any Trademark without the prior written permission of Jahan or the third party owner of the Trademark.
    • The misappropriation of any Trademark displayed on the Platforms, or of any other content on the Platforms, is strictly prohibited, except as otherwise provided herein.
  5. Copyright notice
    • All content (including Jahan Documents) present on the Platforms is either protected by Jahan copyright (Copyright©) or licensed to and used by Jahan.
    • All rights are reserved. Please refer to the section above regarding the use of the Jahan Documents on the Platforms.
  6. Links and liaison
    • The Platforms may contain links to other platforms operated by third parties not affiliated with Jahan. The inclusion of any link to these third party sites does not imply Jahan’s approval of these sites. Jahan has not reviewed all of the content of these linked sites and is not responsible for the content or accuracy of any off-site pages or any other site linked to any of our Platforms. If you choose to link to any off-site pages or third-party sites, you do so at your own risk.
    • Jahan does not authorize any link to any of its Platforms from a third party platform without its prior written permission.
  7. Termination and suspension
    • Jahan may, without prejudice to its other rights, terminate or suspend your access and use of the Platforms, with or without notice, in the event of your breach of any of the provisions of this agreement, or in the event of a violation by you of the rights of Jahan, its affiliates or a third party.

Terms of Sale

  1. These Terms and Conditions of Sale
    • These Terms and Conditions of Sale apply to all sales of Jahan products or services that you may order from SWISSGEM SA, on the Website and via any associated Platforms (collectively the “Sales Channels”) referring to these Terms and Conditions of Sale.
    • By placing an order, you agree to be bound by the Terms of Use and the Privacy Policy, the terms of which are incorporated into these Terms and Conditions of Sale.
    • Please note that before ordering products or services, you will be asked to accept these Terms and Conditions of Sale. If you do not accept these Terms and Conditions of Sale, you will not be able to order any products or services through the Sales Channels.
    • Sales made through physical outlets (including but not limited to our stores and our booths at retail exhibitions) or through third parties (including, but not limited to, authorized resellers) are not subject to these Terms and Conditions of Sale. Orders made on the Website and collected in one of our physical outlets are also not subject to these Terms and Conditions of Sale.
    • Identity and Address Verification: No sale from our Website is final until we have completed our Identity and Address Verification Process, which takes place immediately after you have confirmed and paid for your order. This may involve manual verification measures, including, but not limited to, one of our staff contacting you to request further information, documentation and/or social media accounts to confirm your order, identity and address. If we have not been able to verify your identity and/or address to our satisfaction, we reserve the right to cancel your purchase and provide a full refund.
    • Items offered for sale through our Website are subject to availability, and we reserve the right to impose quantity limits on your order, reject all or any part of your order, and discontinue offering items without prior notice, even if you have already placed an order for an item.
  2. Return Policy (On-line purchases only)
    • For items ordered on-line and shipped, you may request a return for items that have not been customized, engraved, embossed, resized, altered in any way or damaged from their original condition for a refund or exchange by clearly informing us of your intention to do so within fourteen (14) calendar days from the date you received the products and stating your reasons. Please inform us by phone (+ 41 22 810 20 20) or e-mail ([email protected]) only. If you are sending us an e-mail, please only use the e-mail you provided when you ordered the item. We reserve the right not to accept or process any returns if you fail to contact us from the e-mail address and/or phone number we verified during our Identity and Address Verification Process.
    • Returns must include the original sales receipt and be returned in original, undamaged packaging. You must include the product(s) and all accessories, free items received as part of your order, the Service Guide, Warranty Card and all other documents in their original packaging.
    • All returns will be subject to a rigorous Quality Control Process (QC) to determine eligibility for refunds and/or exchanges. Our QC checks for issues including, but not limited to, signs of wear, damage, or alteration (including but not limited to re-sizing and engraving). If a security tag has been removed, the item cannot be accepted for return. If the products do not meet the QC standards, we cannot accept the return. At your request and at our final discretion, the returned products can be sent back to you at your expense.
    • We take great care to ensure our products are sold as described and delivered to you in brand new condition, perfectly intact and free of any fault. However, we do not represent or warrant that the descriptions, pricing or other information on our Website is accurate, reliable, complete, up-to-date or error-free. In the rare event of an error, we reserve the right to correct any such errors and revise your order in accordance with the corrections (which includes charging the correct price) or to cancel your order and refund your payment. In the rare event that you find that the product is faulty upon delivery or does not correspond with the description, we will offer a full refund of the price of the purchase and delivery charges once you have returned the items in the same condition in which you received them.
    • Only the purchaser shall be entitled to a refund of the purchase price. A person who has received the product as a gift (i.e. the “Gift Recipient”) will not be entitled to receive a refund under any circumstances. If you are the Gift Recipient and wish to return a product, please contact us to discuss your options.
    • You must retain proof of return shipment in order to arrange a return and/or refund. We will not be liable if you are unable to provide such proof. Only merchandise received following an order through our Website will be eligible for a refund or exchange.
    • We will process your refund as quickly as possible and refund your purchase using the original method of payment. This may take up to 30 business days from receipt of your items depending on your location and payment method.
  3. Return to one of our Stores:
    • We also offer you the possibility to return your online purchase to one of our permanent physical stores for a possible exchange, store credit or refund subject to these Terms and Conditions.
    • You may return your online purchase without customization and whose security tag, if any, has not been removed within fourteen (14) calendar days from the date of receipt by you. If you have exchanged the purchased product for another product of higher price you will be charged the difference. Gift Recipients may be entitled to an exchange of equal value, with an original gift receipt only, subject to Terms and Conditions. Store credits may only be redeemed at one of our retail stores and not through an online purchase.
  4. Non-refundable Items
    • Orders for products that have been customized (including but not limited to bespoke orders) cannot be cancelled after a down payment has been received and such products cannot be returned to us for exchange or refund. This includes, but is not limited to, products that have been engraved or embossed.
  5.  Order and shipping confirmation
  • We will send you an Order and Shipping Confirmation in writing (by e-mail or otherwise) when we ship your order. This Order and Dispatch Confirmation constitutes acceptance of your order by us and indicates the existence of a binding contract of sale.
  1. Delivery
  • We will use reasonable efforts to ensure that delivery is made by the carrier within the estimated delivery time from the date of our written Order and Shipping Confirmation, unless your purchase is for a product or service that will require additional time for delivery as explained to you, for example, products or services that we customize or manufacture to your specifications.
  • When assessing your delivery time, please take into account the time required for payment approval, address verification, security checks and order processing. Please note that delivery is always subject to receipt of your full payment.
  1. Shipping policy
  • We only accept orders for delivery to the countries identified during the Order Process. Please note that we do not ship to certain addresses, such as military zones, certain restricted areas, collection points (including, but not limited to, PickPost, MyPost24, etc.) or post office boxes.
  • Both worldwide* delivery and in-store withdrawals are offered free of charge at certain locations. Please refer to the Platforms or call us on +41 22 810 20 20. We will notify you by email or phone when the product is ready for in-store pick-up.
  • If you order several products, we will only ship the order once all the products are available (there will be no partial delivery unless you have been informed otherwise).
  • *Terms and Conditions apply
  1. Custom, Duties and Taxes
  • The customs office of your country may impose customs fees, import duties, taxes and other charges to your international order. These charges required for customs clearance are your responsibility unless otherwise noted.
  • We can attempt to estimate these, but cannot guarantee the estimate will exactly match the cost. Please contact us for further details.

Privacy Policy

  1. This Privacy Policy
    • Please take a moment to read the following policy, which explains how we collect, use, disclose and transfer the personal information you provide to us on our Platforms, when you visit a Jahan store, when you contact Jahan ambassadors, or when you interact with us on social media platforms. It also explains how we collect information using cookies and related technologies when you use our Platforms.
  1. Information You provide Us and how We use your information
    • We collect information about you as detailed below:
      • To access certain services or areas of our Platforms, you will need to register with us. During the registration process, you will be asked to provide personal information about yourself (which may include, but is not limited to, your name, address, date of birth, email and telephone number). By entering your contact information in the required fields, you allow Jahan to provide you with the services you select;
      • When you purchase products online or by phone, we collect information such as your purchase details and relevant billing information. In addition, we will also collect personal information about you when you communicate with us (for example, if you contact us with a question about one of our products or services), when you provide your contact information when you visit the Jahan boutique or when you communicate with Jahan ambassadors by telephone.
      • If you choose to interact with Jahan via a social media platform or other third party service, we will collect the information you have provided to us through that platform;
      • We also automatically collect certain information about visitors to our Platform, which is detailed in the section entitled “Cookies” below; and
      • We will collect information about your location in the course of providing any location services.
    • We will use the information we collect from you to:
      • Send service-related communications, including announcements and administrative messages such as order confirmations;
      • Identify products and services that we think may be of interest to you, based on information such as your purchase history and previous interactions with us;
      • Send you marketing communications (including email and social media audience correspondence) about us and other third party partners that we believe may be of interest to you, where we have a legitimate basis to do so (please see the “Your Choices” section below for more information on how you can control these communications);
      • Conduct market research as part of the continuous improvement of the services we provide to our clients;
      • Conduct credit checks, prevent fraud and other prohibited or illegal activities, and as part of our efforts to maintain the security of our Platform; and
      • Understand the use of our Platform so that we can constantly improve the services of our Platform and other offerings.
    • Where you have consented to a particular use of your information, we process it on the basis of your consent. You may withdraw this consent at any time (for example, in connection with sending marketing communications) by contacting us (see the “Contact Us” section below). We also process your information where this is necessary to perform a contract with you or where it is necessary for our legitimate interests of operating, protecting and improving our business.
  1. Cookies
    • Cookies are text files containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognize your computer when you move between different pages of a website or when you return to a website or mobile application that you have already visited. Cookies are widely used in the operation of work platforms, to improve their functioning, as well as to provide information to the owners of the platform.
    • Like most Platforms, Jahan records IP addresses and uses cookies and other similar technologies that allow us to recognize you and personalize your experience, as well as to provide us with information on how visitors access our Platform.
    • We use cookies to improve the online experience of our visitors (for example, to remember your language and/or product preferences) and to better understand how our platform is used. For example, cookies can tell us whether you have visited our Platform before or whether you are a new visitor. They can also help us to make on-line advertisements more relevant and focused on your interests.
    • There are two main categories of cookies:
      • Internally developed cookies, which Jahan uses directly on your computer or mobile device. They are used solely by Jahan to recognize your computer or mobile device when it returns to our Platform.
      • Third party cookies are used by a third party service provider on our Platform and may be used by the service provider to recognize your computer or mobile device when he or she visits other platforms. Third party cookies are generally used for advertising or platform analysis purposes.
    • Cookies can remain on your computer or mobile device for different periods of time. Jahan uses both “session cookies” and “persistent cookies”. Session cookies exist as long as your browser remains open and are automatically deleted once you close your browser. Permanent cookies survive after you close your browser and can be used to recognize your computer or mobile device when you open your browser and surf the Internet again.
    • What cookies do We use?
  1. How to control or delete cookies
    • We use non-essential cookies based on your consent. You have the right to withdraw this consent and refuse the use of cookies at any time and we explain how you can exercise this right below. However, please note that if you choose to decline cookies, you may not be able to use all the features of our Platform.
    • You can set your cookie preferences by modifying your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. To do so, follow the instructions provided by your browser (usually located in the “Help”, “Tools” or “Edit” sections).
    • For more information about cookies, including information about which cookies have been placed on your computer or mobile device, and how to manage and delete them, please visit:
      www.allaboutcookies.org and www.youronlinechoices.eu.
  1. About IP Addresses and Advertising
    • We will collect information about your computer or mobile device, including, where available, your IP address, operating system, connection times and browser type.
    • We use this information to better understand how visitors use our Platform and for internal reporting purposes.
    • The Platforms use third parties, such as network advertisers and ad exchanges, to provide you with advertisements on third party platforms once you have left our Platforms; we use third-party providers of analytics or other services to evaluate and provide us, or other third parties, with information about the use of the Platforms and the viewing of advertisements and our content. Network advertisers are third parties that display advertisements based on your visits to the Platforms and other applications and sites you have visited. Third party ad servers allow us to target ads for you and products and services that may be of interest to you.
    • We do not control third party tracking technologies, even if they are associated with our Platforms or advertisements. Our practice statements do not apply to the information collection methods used by these third parties and other entities regarding the use of the information they collect. The terms and conditions of use, privacy policy, permissions, notices and relevant third party choices should be consulted regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third party advertisers, networks or ad exchanges, or any associated third parties.
    • You have choices regarding the provision of advertisements. You can choose not to receive certain types of behavioral advertisements by visiting third party websites as described in the section above entitled “How to control or delete cookies”. We are not responsible for the effectiveness or compliance of any third party opt-out options.
  1. Location services and sharing your information
    • Some of the services we provide may use information about your location.
    • For these services, which are generally available on mobile devices or applications, you may be able to give your consent to use location-based services that, for example, process information from GPS, sensors, beacons or Wi-Fi access points to provide you with a more personalized service. Your device has settings that allow you to disable these services if you no longer wish to receive them.
    • We do not rent, sell or share your personal information with other non-affiliated individuals or companies except under the following circumstances:
      • we will disclose your personal information to third party service providers for the purposes of providing online and other payment services, credit checking and fraud prevention, and any other services required to enable us to use your information for the purposes identified in the section entitled “Information you provide and how we use it”;
      • we will disclose your personal information to any law enforcement agency, court, regulatory authority, government authority or other third party when we believe it is necessary to comply with a legal or regulatory obligation, or to protect our rights or the rights of a third party; and
      • we will disclose your personal information to any third party that acquires or to which we transfer all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to ensure that the entity to which we transfer your personal information uses it in a manner consistent with this Privacy Policy.
  1. International transfers
    • We have put in place standard contractual clauses to ensure that adequate safeguards are in place to protect your information when it is transferred to our affiliates and stores in territories outside the European Economic Area and Switzerland.
    • Where we share your information with a third party service provider outside the European Economic Area and Switzerland (as detailed in the section entitled “Sharing Your Information”), we contractually require the third party service provider to implement adequate security measures to protect your information.
  1. Protection of your information
    • We want you to feel confident using our Platform and we are committed to protecting the personal information we collect. We limit access to your personal information to employees who reasonably need to access it in order to provide products or services to you or to carry out their job duties.
    • When we ask you to choose a password in order to access certain parts of our Platform, it is your responsibility to choose a secure password and to keep that password confidential. You should not choose a password that you have already chosen for another site, and you should not share it with anyone.
  1. Retention of your information
    • You have the right to request access to the personal information we hold about you in our records, to correct any inaccuracies and to update any outdated information. In certain circumstances, you have the right to request the deletion of your personal information or a restriction on its use.
    • You have the right to object to us processing your personal information in certain cases. In particular, you may ask us to stop sending you direct marketing communications at any time (please note, however, that we may continue to send you service-related (i.e. non-commercial) communications, such as e-mail updates on the status of your order). If you wish to exercise any of these rights, please write to us at the address below.
    • You may unsubscribe from email marketing communications at any time by sending an email to the address below in the “Contact Us” section or by clicking on the “unsubscribe” link in Jahan’s marketing emails.
    • If you have any doubts about how we use your information, please contact us using the contact details below and we will do our best to resolve your problem. After investigating your complaint, we will respond to you in writing within a reasonable period of time outlining the corrective measures we propose. If you believe that we have processed your personal information in a way that is unlawful or contrary to your rights, you also have the right to make a complaint to the European Data Protection Authority where you live or work, or in the jurisdiction where the processing took place.
  2. Contact us
    • If you have any questions or comments regarding this Privacy Policy, or privacy issues in general, please contact us at the address below. You may also use this address if you wish to request access to the personal information we hold about you, or to unsubscribe from any marketing communication emails:
      [email protected]

Intellectual Property

  1. Intellectual property
    • No license or right of use is granted to the User, in particular for commercial purposes.
    • The display or broadcasting of the Platforms on another platform for any purposes whatsoever is prohibited. Any link to the Platforms from another website is prohibited without the prior written consent of Jahan.
    • Nothing in these Terms of Use constitutes a transfer of intellectual property rights.

General Provisions

  1. General provisions
    • Unless otherwise stipulated, the information and Documents of Jahan presented on the Platforms are presented solely for the purpose of promoting Jahan’s products and services and, in certain cases, to present products for sale through a variety of means. Jahan makes no representation that the Jahan Documents are appropriate or available for use in all countries of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to the Jahan Documents may not be legal for certain persons or in certain countries. Our products are available in many parts of the world. However, the Platforms may identify products that are not available worldwide.
    • If any provision, or part of any provision, of the Legal Policies are held to be invalid or deemed invalid pursuant to a law, regulation or final decision of a competent court, they shall be deemed to be unwritten and the other provisions shall remain in force.
    • These Legal Policies constitute the entire agreement between You and Us with respect to the use of the Platforms. They supersede and extinguish all prior agreements, draft agreements, understandings, undertakings or collateral agreements entered into by the parties, of whatever nature, whether oral or written, relating to such subject matter.
    • The waiver of rights by Jahan following the violation of any of the provisions of these Terms of Use shall not be interpreted as a waiver of its rights following any other or subsequent violation.

Applicable Law and Jurisdiction

  1. Applicable law and jurisdiction
    • The Terms of Use and Terms of Sale shall be governed by and construed in accordance with the laws of Switzerland, without reference to conflict of laws.
    • Any dispute, controversy or claim arising out of or in connection with the Terms of Use, including as to the validity, invalidity, breach or termination thereof, shall be submitted exclusively to the competent courts of Geneva, Switzerland, subject to a right of appeal to the Swiss Federal Tribunal in Lausanne.
    • If you are a consumer residing in the European Union, you have the right to submit your complaint to an Alternative Dispute Resolution Institution. For a list of ADR institutions in your country, you can consult the European Commission’s Online Dispute Resolution platform at the following address:
      http://ec.europa.eu/consumers/odr/Entire Agreement.